About
Our
visions
Customer Service Representative
We are Customer Service Representative to attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Services support Principal
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Serve Customer Need
Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions no typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction
Our
objectives
Skills & proficiencies
Customer Service ,Product Knowledge ,Quality Focus ,Market Knowledge,Documentation Skills,Listening Skills,Phone Skills,Resolving Conflict,Multitask,Patience,Negotiation,Positive Attitude,Attention to Detail,People Oriented,Analysis,Problem Solving,Organizational Skills,Adaptability,Ability to Work Under Pressure ,Computer Skills
Servce Principal Need
Proven customer support experience. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiar with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. High school diploma or equivalent; college degree preferred
Our
missons
Service Function
Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information.
Manage Team
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication.
Manage Customer
Provide accurate, valid and complete information by using the right methods/tools. Meet personal/team sales targets and call handling quotas. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Work on Time
Follow communication procedures, guidelines and policies. Go the extra mile to engage customers. Resolve customer complaints via phone, email, mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, exchanges.
Advise the Solution
Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation.
Response feedback
Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Read from scripts. Resolve customer complaints via phone, email, mail or social media.
If you’re not willing to fail, you won’t succeed.